Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
How long does it take for me to receive my order?
All orders are shipped from the UK. It takes 2-3 days for orders to be delivered in the UK, 5-10 days for Europe and 10-14 days for rest of the world.
How do I change my shipping address?
Login to your account and visit the My Account page to Change your Shipping Address for future orders. If you want to change Shipping Address for an order already placed, contact us on support@shiashopping.net and we might be able to help if the order has not been dispatched already.
How do I track the status of my order?
Order delivery status tracking is only available if you opt for ‘Tracked Delivery’ at Checkout, in which case, you will receive a Delivery Tracking number after Order Confirmation.
Will you keep my credit card information on file?
We do not. We use one of the most secure and trusted payment gateway in the world, Stripe, for processing payments and do not store any of your credit card information.
All taxes are included in the product price.
We ship all over the world.
Will my items come in one package?
If there are multiple items in your order, you are very likely to receive all of them in one packages. In some cases, you might receive them in multiple packages.
If you need to swap an item
Returns and Exchanges
Returns are acceptable within 14 days of purchase. All items returned must be unused, in original condition and packaging. Delivery cost for returning the item to us will be on the customer.
Sorry about that, please contact us on support@shiashopping.net and we will sort it out.
Sorry about that, please contact us on support@shiashopping.net and we will sort it out.
Where should I mail my authorized return?
Please email us on support@shiashopping.com to receive shipping returns address.
How do I receive customer support?
You can email us on support@shiashopping.net.
What do I do if I entered an incorrect shipping address?
If your order has already been dispatched, unfortunately there is nothing we can do to help. Otherwise, contact us on support@shiashopping.net.
Can I change or cancel an order after I’ve submitted it?
Yes, login to your Account to cancel your order. To add items to your order email us on support@shiashopping.net.
Can I pre-order an item that is sold out?
Most items on the site can be pre-ordered. It usually takes 2 weeks for items to be restocked when you pre order to bear with us when we restock and deliver your pre ordered item.